Redemption Resource Center
Welcome to our Redemption Resource Center! Our goal is to educate and inform you on the art of ticket redemption. Ticket redemption is the last product category left in the coin-operated industry that cannot be found or duplicated at home. This characteristic of ticket redemption can stand your entertainment business out from the rest!
Ask the Pro's!
Ask the Pro's!
Frequently Asked Questions
- What is ticket redemption?
- Ticket redemption games are amusement machines that reward the player with tickets based on how well they play the game. It is important to note that ticket redemption games are skill based and players who develop their skill through repeat play can increase their ticket reward. The tickets won by the player have value and are redeemed for prizes after they are finished playing. These prizes are normally displayed in an organized, well-lit prize counter that is located in a strategic area of high visibility.
- Is your business right for ticket redemption?
- Ticket redemption can be a very beneficial aspect of an entertainment business; it can be the focus of a business or a complimentary division. Adding a ticket redemption business to your existing business is simple if you follow the correct steps, but before you would decide on bringing ticket redemption into your business, it is important to ask yourself three questions.
- Do you have the right type of customers to justify ticket redemption games?
- Are your customers in a position to spend more time and money in your location?
- Do you have the ability to operate ticket redemption equipment in your location effectively?
See "Is Your Business Right for Ticket Redemption" White Paper for more information. - What game mix should I have?
- Game mix refers to the type of games in your location based on the target player for that game and the purpose that the game serves your customer. There are five major redemption game categories:
1. Play Value: 30%
2. Quick Play: 25%
3. Kiddie Games: 15%
4. Novelty Games: 25%
5. Merchandisers: 5%
On average, the above percentage mix works for most FEC's. - How do I layout my game room?
- You can use our "Design a Game Room" feature on this site to determine the amount of games and appropriate game mix to start. Contact your local distributor or amusement facility consultant for further information on game room layout. See Industry Directory for contacts.
- How important is the prize counter?
- Very, very important. Your customers play redemption games mostly to redeem the tickets for the prizes. Without a great prize display and mix your game room may not earn as well as it could. Prize counters must be well organized, well lit, and offer plenty of variety. See our Industry Directory for Prize Companies.
- Where should the prize counter be located?
- In a highly visible location within your location. It should be the first attraction they see. This will intrigue them enough to investigate how to win those prizes. The prize counter will get your customers to your games.
- How much should my games pay out?
- First, you need to decide how much your tickets are worth. On average, a penny-a-ticket ratio is assigned. Pay out is the amount of tickets a game dispenses back to the player. On average, a game room should strive for a 25-35% payout. Meaning for every $1 a game takes in, it should pay out 25-35 tickets. Pay out is very important to the customer and will drive them to come back to your location.
- Does cleanliness affect my game room revenues?
- Yes, the cleaner you keep your facility the better business will be. This goes beyond the game room. Often times the restrooms are a gauge for mothers. Dirty restrooms can turn customers away. Maintaining the games will draw more players to them and in turn make you more money. Your business is a place for families to spend their discretionary income; it needs to be a safe and clean establishment if you want repeat business.
- Do I need to rotate my game room?
- Yes. This is a very inexpensive way of achieving a new look for your game room and in the customers mind sometimes bringing in new games. We are creatures of habit and your repeat customers will get into a routine. Mix it up for them by rotating your games on a regular basis. A quarterly rotation would be a minimum goal.
- How much money do I need to invest annually into my game room?
- On average, a game room should reinvest 5%-10% back into it annually.
- Should I keep spare parts on hand?
- Yes! Keeping your games up and running is vital to maximize your return on investment and keep your customers coming back. Your distributor and manufacturing reps should have spare part packages available.
- How can I increase my revenue?
- Cleanliness of game room and facility. No out of order signs- keep spare parts on hand and a good technician. Rotate equipment regularly. Maintain a well-stocked, organized prize counter. And continue to educate your self on redemption and the trends in our industry through attending trade shows, seminars, open houses, and subscribing to industry publications.
- How many bill changers should I have?
- To keep players happy and spending in your game room try to keep one bill changer for every 25 games on location.
- How long does a redemption game last?
- If properly maintained and cleaned ticket redemption games can have a very long life span, sometime reaching upwards on 12-15 years, but on average five years. Maintenance schedules should be found within your game manual. Find this schedule and stick to it for the most effective operations.
- Are ticket eater machines beneficial?
- Yes, they speed up the process, take the place of an employee, and are accurate.
- Who makes the best redemption games?
- Bay Tek Games of course! There are many quality game manufacturers in the market today. Contact your local distributor for more information on the options available for you. To find a distributor click on our Distributors tab and search by zip code. In the meantime, download and view Bay Tek's entire product catalog.
Library
White Papers | ||
| Is Your Business Right for Ticket Redemption? | 8/24/2009 | Have you been considering adding ticket redemption to an exisiting business? We have three questions to help determine if your business is right. |
Articles | ||
| 50 Ways to go Broke Doing Redemption | 8/25/2009 | Quick and easy read on 50 ways to go broke operating ticket redemption by Frank "The Crank" Senisky. |
| Another Myth About Redemption Games | 8/25/2009 | Another redemption game myth explained by Amusement Entertainment Management's Frank Senisky. |
| The Three Myths of Redemption Games | 8/25/2009 | Frank "The Crank" Senisky of Amusement Entertainment Management writes an article on the top three myths about ticket redemption. |
Design a Game Room
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Industry Directory
The following organizations listed in this directory were hand picked for the excellent service and products they provide.
Tickets
National Ticket
Redemption Prizes
Bonita Marie
Fun Express
HMS Monaco
Redemption Plus
Sure Shot
Lazer Tag
Lazertron
Debit Card Systems
Embed
Ideal Software Systems
Inercard
Sacoa
Birthday Parties
Birthday University
Testimonials
I just wanted to say thank you guys for all your help on all of our games. You guys have the best tech support. All the other companies are never willing to help. You guys all seem to care and want to get the game back up as much as we do. Once again thank you for walking me thru the games.
~ Kenneth Gage
By the way, we feel Bay Tek Games has the best customer service in the business. We also have many other games not mentioned in the survey the continue to be good revenue producers for us such as American Idol, Stock Car Challenge, Basket Fever, Bustin' Ballons, Smokin' Token, and Sky Masters. Keep up the good work!
~ Terry
We view Bay Tek Games now as a business partner and not just a supplier. You are a quality group of people that we are proud to represent. Bay Tek make solid line of equipment for us and most importantly our customers.
~ Scott Shaffer
"Smokin tokin Extreme" The customer reaction has been very positive to the earnings of the machines. When the test period was complete there was no question in the customers mind if they should purchase the product. Very strong earnings and it took little if nothing from the earning on their Smokin' Token games.
~ Brent Mckennon
From ownership to shipping Bay Tek Games is very customer focused. They are always looking for new products and are driving to become better and truly customer focused. Bay Tek Games is a real asset to our company and the industry.
~ Hal Lieberman
Your games work right out the box, and I can't say that about other manufacturers.
~ Tony Bellah
Out of all the companies that I deal with, you guys are by far the BEST people hands down, everyone is nice!
~ Southwest Pizza
US operator Dave and Busters, Cory Haynes, "We feel that FECs might be the way to go as families can get to them easily and they have a lot to offer.
~ Cory Haynes
Bay Tek's Big Bass Wheel is the #1 ticket redemption game in the industry!
~ Frank Seninsky, Alpha Omega
Big Bass Wheel was the best game purchase we made at ASI 2008. The game instantly went to the top positions of our earnings list! The ROI came within one month and only a great game can do that!
~ Paul Frazee, Powerplay Family Entertainment Center
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Bay Tek Games, Incorporated, 1077 East Glenbrook Drive, Pulaski, WI 54162
Bay Tek Games, Incorporated, 1077 East Glenbrook Drive, Pulaski, WI 54162
